Product Operations

From warranty to homologation – AI-powered operations across the entire product lifecycle.

The Problem

Product operations teams deal with massive complexity: thousands of variants, constant design changes, multi-system compliance requirements, and warranty cases that pile up faster than teams can process them. Critical decisions depend on data scattered across PLM, ERP, quality systems, and supplier portals.

The result: slow change cycles, missed cost-down opportunities, delayed homologation, and warranty processes that burn engineering capacity instead of driving improvements.

What We Do

Product Operations Intelligence builds on the C64AI Knowledge Graph to connect product data across the entire lifecycle – from design through production to field. AI agents automate claim processing, surface cost-down opportunities, manage variant complexity, and accelerate homologation workflows.

Partners like GNS Systems and 3DSE Management Consultants build domain-specific applications on the C64AI platform, delivering ready-to-deploy solutions for their automotive and industrial clients.

Use Cases

Warranty Claim Processing

Manual warranty evaluation is slow, inconsistent, and disconnected from engineering. AI agents automatically triage incoming claims, classify root causes against the Knowledge Graph, and route cases to the right teams – with full technical context attached.

Impact:

• Drastic reduction of processing time per case through automated triage
• Error patterns from the field flow directly back into R&D
• Consistent classification – no more analyst-dependent quality variance

Cost Down

Cost-down initiatives require cross-system visibility into materials, suppliers, design alternatives, and manufacturing constraints. AI agents analyze the Knowledge Graph to identify savings potential across components, product families, and supplier networks – opportunities that manual analysis would never surface at scale.

Impact:

• Automated identification of cost-down levers across product portfolios
• Data-driven price optimization grounded in real engineering constraints
• Faster decision cycles for sourcing and design alternatives

Variant & Change Management

Managing thousands of product variants and cascading design changes across interconnected systems is one of engineering's most complex challenges. AI agents track change propagation across the Knowledge Graph – automatically identifying every affected assembly, test case, supplier, and compliance document.

Impact:

• Complete impact visibility for every design change
• Automated cross-system change propagation tracking
• Faster, safer variant decisions backed by connected data

Homologation

Proving regulatory compliance requires compiling data from dozens of sources into audit-ready documentation – traditionally a manual, weeks-long effort. AI agents traverse the Knowledge Graph to assemble traceability chains from requirements through design decisions to test results automatically.

Impact:

• Compliance documentation assembled in minutes, not weeks
• Audit-ready traceability from requirements to test evidence
• Faster market entry through accelerated approval processes

Proven at Scale

Leading International OEM

Product operations teams deployed C64AI-powered warranty intelligence and change management across multiple product lines – connecting field data, engineering systems, and supplier information into one actionable context layer.

Results:

• Faster decisions through complete product lifecycle visibility
• Audit-ready traceability across all product operations
• Significant price optimization through connected cost analysis

Leading International OEM

A major international automotive manufacturer implemented product operations intelligence for variant management and homologation workflows – reducing manual effort and accelerating regulatory approval across markets.

Results:

• Accelerated homologation across multiple regulatory frameworks
• Streamlined variant management at global scale

Leading International Aerospace OEM

Management of complex Change Requests across PLM, ALM, and supplier systems required weeks of manual coordination. AI agents automate data correlation for the Change Control Board.

Results:

• Massive acceleration of approval cycle times
• Automated impact analysis across system boundaries

Leading International MedTech Company

Highly regulated medical device development requires end-to-end traceability from requirements to code. AI agents navigate complex system dependencies through the Knowledge Graph.

Results:

• Instant traceability from requirements to code (Audit-Ready)
• Compliance documentation in minutes, not weeks

Leading International Heavy Machinery OEM

Complex warranty cases and field reports required extensive manual evaluation with no feedback loop to engineering. A self-learning Warranty Agent connects unstructured field reports with structured engineering data.

Results:

• Drastic reduction of processing time through automated triage
• Error patterns from the field flow directly back into R&D

Partner Ecosystem

GNS Systems and 3DSE Management Consultants build domain-specific Product Operations solutions on the C64AI platform – bringing deep automotive and industrial expertise to every deployment.

Getting Started

Connect 2-3 core systems. First productive use cases live within 6 weeks.

‍